Customers can download the updates from the riverbed support web site. Curvature it hardware, maintenance and support for the. The riverbed steelhead product line accelerates the transfer of data and applications between data centers, branch locations, cloud networks, and end users. Visit the individual steelhead product pages for the latest software and documentation. Our integrated, aroundtheclock hardware and software services are backed by ibms product expertise, global support infrastructure, thousands of highly trained employees worldwide and watson cognitive computing capabilities. Our service plans provide you with the support you need to keep your networks up and performing well.
Silver peak is offering riverbed steelhead hardware customers a more costeffective option by switching to silver peak wan optimization software. Riverbed technology is a leading software and hardware provider focused on network performance monitoring, application performance management, and wide area networks, including sdwan and wan optimization. I work as a consultant for professional services in riverbed. Riverbed provides software maintenance releases and updates as they are generally available without additional charge. Riverbed maintenance and support offers 24x7x365 issue resolution, a global logistics network, and free software upgrades and new feature. Get the magazine read by the nations top 1% of producers delivered to your door monthly. Gold support level for both hardware and software products including a. Learn about riverbeds standard support plans so you can select the right level. Support renewal representatives srr will supply the decommissioned asset form to customers and partners as requested. With something like a router, you can find the ios by hook or by crook, and toss it if it breaks.
Jeff puffenberger promoted to riverbed public sector vp. Riverbed in wide area network wan optimization software. Host names are humanreadable nicknames that correspond to the ip address of a device connected to a network. Scottish governments data centre and network services dcns team requires a supplier to provide the. Due to some systems being offline for brief periods, we anticipate higher than expected call volume, however, we are fully staffed and able to assist with any emergency or unplanned network incidents. Defining a host name is not required for all riverbed products and is available to configure at a customers convenience. Recognized by independent research firms for delivering an outstanding customer service experience, riverbed support offers 24x7x365 issue resolution, a global logistics.
Support renewal opportunity for those customers not ready to make a new purchasing decision, who may have let their support contract expire, this may also be an opportunity to renew their riverbed. Choose business it software and services with confidence. Wan optimization questions buying used riverbed gear. Customers worldwide depend on riverbed support to protect, maximize, and futureproof their investments in riverbed technologies. For discovery agent for cloud steelhead, visit cloud steelhead. Awardwinning 24x7x365 technical support via web, phone, and email software updates and upgrades to new feature releases at no additional cost flexible hardware replacement options expedited by a global logistics network.
This release also implements suggestions and fixes many software problems reported in earlier releases. We are the only provider in the market that can deliver network, server and storage services at scale with a global footprint, liberating it from manufacturer constraints and daily support challenges. Technical support is available 24 hours a day, 7 days a week, by phone, email. I am thinking it is best to just let support lapse and purchase a new steelhead if there is a failure to try and save money.
Our integrated, aroundtheclock hardware and software services are backed by ibms product expertise. Due to some systems being offline for brief periods, we anticipate higher than expected call volume, however, we are fully. Riverbed provides quality support services covering both hardware and software. Technical support is available 24 hours a day, 7 days a week, by phone, email, and the web. A free inside look at riverbed technology salary trends based on 1,332 salaries wages for 452 jobs at riverbed technology. With every riverbed support plan, customers receive. These terms and conditions shall apply to the sale or license of products or services from riverbed technology, inc. I personally would never buy a product so reliant on software support without access to a maintenance contract. To simplify this, businesses must adopt a software defined approach. Riverbed was voted best orange business services partner in 2016 with the service award for its high level of governance, responsiveness, ontime delivery, customercentric approach, levels of support. Riverbed confirmed assets acquisition of expand networks.
Its service plans provide you with the appropriate level of software. Locationindependent computing turns location and distance into a competitive advantage by allowing it to have the flexibility to host applications and. Riverbed gold support extended service agreement advance parts replacement 1 year shipment response time. Organizations desperately need a simple, fast, costeffective way to both optimize performance and maximize uptime. Buy a riverbed diskmemory support contract extended service agreement 1 year or other warranties 3rd party at. Support and maintenance of riverbed hardware for scottish government. Riverbed delivers outstanding technical support and value to its customers worldwide so they can fully leverage their riverbed investment to support their business. This is a book about what can go wrong with steelhead appliances in a network. Riverbed authorized support partners is an exclusive program that enables qualified partners to deliver level 1 and level 2 customer support solutions. In august 2019, cambium networks announced the acquisition of the xirrus wireless business from riverbed technology. New features, protocols, functionality, performance improvements, and bug fixes all included at no additional cost as part of every support contract. Sita is a riverbed authorized support partner riverbed, is the leader in application performance infrastructure, delivering the most complete platform for locationindependent computing.
Riverbed steelhead offers wan optimization products and solutions. Host names are humanreadable nicknames that correspond to the ip address of a device connected to a. Now strengthened with xirrus technology, our wifi portfolio delivers a broad selection of bestinclass wireless networking solutions. Scottish governments data centre and network services dcns team requires a supplier to provide the maintenance and support services in relation to the riverbed steelhead wan acceleration devices for the scottish government and associated bodies. Riverbed plans to make available for purchase new technical support offerings for expand products. Access to riverbeds knowledge base, with more than 10,000 searchable. The documentation and software are subject to the restrictions on use and distribution in the riverbed software master license agreement for. Steelhead is also designed to allow it to prioritize delivery of missioncritical applications. Customers are notified by email when updates are available. You need to have an active riverbed support contract to get access to the site.
Our technical support organization will continue to offer support and services in line with our agreements. Welcome to riverbed support covid19 coronavirus advisory. This release contains new features and enhancements to existing capabilities. Support and maintenance of riverbed hardware for scottish. Riverbed said wednesday smoot will oversee the companys global support and renewal programs, professional services, education, customer success management and vertical offerings in his new. Services means riverbeds currently generally available maintenance and support services and any professional services listed on riverbeds then current price list. Provide your contact information and a serial number associated with your account.
I personally would never buy a product so reliant on softwaresupport without access to a maintenance contract. To simplify this, businesses must adopt a softwaredefined approach. To get riverbed credit, be sure to recycle your old appliances using our vendor mcubed global at no cost details below. Support renewal opportunity for those customers not ready to make a new purchasing decision, who may have let their support contract expire, this may also be an opportunity to renew their riverbed support contract so they get all the benefits of riverbeds award winning, global 24x7x365 support. Most of the updates to the software seem to be minor and since the steelheads do what i want, i see no reason to continue to pay. Riverbed was voted best orange business services partner in 2016 with the service award for its high level of governance, responsiveness, ontime delivery, customercentric approach, levels of support and adaptability. Steelhead cx accelerates the transfer of data and applications between data centers, branch locations, cloud networks, and end users.
Subscription product means any software that is licensed by riverbed on a. Salaries posted anonymously by riverbed technology employees. Its products consist of software and hardware focused on network performance monitoring, application performance. Be sure to renew your riverbed support contract before it expires to continue to receive. See your riverbed support contract for details about replacement services. Riverbed did not purchase the corporate entity of expand networks and has not assumed any of expands liabilities, obligations or contracts. Riverbed end user license agreement and product warranty. Riverbed support contract to renew or not to renew. Hardware and software support services from ibm can help you prevent and resolve issues quickly.
This is not a book on how to manage and deploy steelhead appliances, the riverbed deployment guide and the steelhead management console users guide both available from the riverbed support website are the right books for that. Software means machine readable software provided by riverbed, whether. Its products consist of software and hardware focused on network performance monitoring, application performance management, and wide area networks wans, including sdwan and wan optimization. Aug 20, 2014 support and maintenance of riverbed hardware for scottish government. Click the register for a support account link in the login frame. Trade up and save big on steelhead before time runs out. Maintenance, and support of riverbed hardware and software. These products can be purchased as appliances as in the case of the 250 series, a cloud service, or a software package. Professional services is the department that handles the heavy lifting within riverbed, and we work with the entire line of riverbed products.
Riverbed enables government enterprises to transform application performance into an advantage by maximizing employee productivity and leveraging it to create new forms of operational agility. The contents of all maintenance releases and updates are determined by riverbed. Riverbed wan acceleration by the numbers infoworld. As with any software installed on production machines, we strongly advise that you ensure that appinternals xpert collectors dsas are compatible with your particular environment by testing them on one or more nonmissioncritical machines prior to actual deployment. Riverbed technology is a leading software and hardware provider focused on network performance monitoring, application performance management, and wide area networks, including sdwan and. Riverbed gold support extended service agreement 1. Indeed ranks job ads based on a combination of employer bids and relevance, such as your search terms and other activity on indeed. The companys product portfolio consists of hardware, software, cloudbased products, and professional services. Apr 11, 2019 jeff puffenberger, formerly senior director of the state, local and education practice at riverbed, has been promoted to vice president for the u. Oct 06, 2017 organizations desperately need a simple, fast, costeffective way to both optimize performance and maximize uptime.
Riverbed did not purchase the corporate entity of expand. If this is your first time using the site, you need to register. Indeed may be compensated by these employers, helping keep indeed free for jobseekers. Riverbed diskmemory support contract extended service. Maintenance, and support of riverbed hardware and software components general information. Riverbed gold support extended service agreement 1 year. Products from its network only via riverbed steelhead appliances running specified versions of riverbed wan optimization software that are current on riverbed support and maintenance. Riverbed technology provides quality support services covering both hardware and software. We are currently conducting maintenance on our systems to better support you. Possibly stating the obvious but support is more than breakfix and software updates. Riverbed software support technical support for riverbed. Jeff puffenberger, formerly senior director of the state, local and education practice at riverbed, has been promoted to vice president for the u. The subscription fees for the products also include access to riverbeds thencurrent.
535 1402 241 1060 93 668 779 1201 536 507 1065 1204 351 559 384 1353 17 397 586 387 529 89 395 1479 118 493 469 1287 1223 1313 1191 637 348 323 546 1562 435 940 1456 1184 1093 14 885 1372 987 1214 312 1406